The restaurant and food service industry is a $660 billion industry in the United States. Restaurants and other food-service providers are so widespread that half of all adults have worked in food service in one way or another at some point in their lives. The food service industry encompasses any establishment that serves food to people outside their home. This includes restaurants, carryout operations, cafeterias, university dining halls, catering and vending companies, hotels and inns, and rehab and retirement centers.
Changing markets and customer demands are creating opportunities for forward-thinking companies to re-imagine the way they engage with their guests, partners and employees. Restaurant and foodservice providers are seeking help with their online ordering, social monitoring, customer analytics, consumer insights, supply chain optimization and store and restaurant operations other initiatives to become more efficient and customer-centric. As the only top-tier provider to offer IT and BPO industry services to restaurants, you will enjoy solutions that are delivered with unrivaled speed and quality. Among our restaurant clients are 2 of the top 3 casual dining and 4 of the top 5 global quick service restaurant chains.
Store Support and Service Desk CoE
Our Store Support and Help Desk CoE helps your stores/franchises maintain smart, efficient and smooth operations at lower costs. Restaurants can stay focused on the customer experience and revenue generation. With our Store Support and Help Desk CoE, stores gain five critical competitive advantages:
- Restaurant expertise: You gain a partner with expert understanding of retail and restaurant environments
- Single point of accountability: stores call one number regardless of the issue’s severity or vendor
- Flexibility: with our per store pricing mode
- Global delivery: When your business is ready to grow, ours grows with you
- Metrics, tools and reporting: Clients gain fresh insight into system costs with our service’s easy-to-read dashboards and reports on efficiency and effectiveness
OrderServ—Omnichannel Ordering Solution
Our customizable technology platform provides an omnichannel, seamless e-commerce experience that integrates orders with every aspect of your enterprise—from the restaurant POS to the kitchen management system to the enterprise systems that track sales and transactions. OrderServ can support you in building strong loyalty programs with targeted offers and rewards, by leveraging advanced analytics tools.
F&A Managed Business Process Services
Managed business services offers the agility necessary for a restaurant chain to globalize its operations—shrinking and growing as dictated by new markets and acquisitions. By outsourcing F&A processes, our clients can achieve greater flexibility and scalability without having to choose between cost reduction and process improvements.